Shipping policy

Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with us. We are committed to delivering your orders quickly and safely. Please read our Shipping Policy before placing an order.

1. Order Processing

  • Orders are processed within 1 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional sales, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times are:

  • Major Cities: 6 business days

  • Other Cities & Remote Areas: 6 business days

Delivery times are estimates and may vary depending on courier services and your location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer Free Shipping on selected products or promotional offers.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) where available.

Please ensure someone is available to receive and pay for the order at the delivery address.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp (where available), allowing you to monitor your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details.

7. Delayed Deliveries

While we work with reliable courier partners, delivery delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Natural disasters

  • High order volumes

We appreciate your patience in such situations.

8. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or provides incorrect contact information, the courier may attempt delivery again or return the package.

Additional shipping charges may apply for re-delivery.

9. Order Cancellation

Customers may cancel their order in 3** hours** of placing it by contacting our customer support team.

Orders that have already been processed or shipped cannot be cancelled and will be subject to our Return & Refund Policy.

10. Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 24 hours of delivery.

Please include:

  • Order Number

  • Photos of the package

  • Photos or video of the damaged product

We will review your request and provide an appropriate solution.

11. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team with:

  • Your Full Name

  • Order Number

  • Contact Number

  • Details of your inquiry

We are always happy to assist you and will respond as quickly as possible.