Refund policy

Return & Refund Policy

Last Updated: July 7, 2026

Thank you for shopping with us. We value your trust and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Return Eligibility

We accept returns within 4** days** of receiving your order if:

The item is damaged or defective.
You received the wrong product.
The product is unused, unworn, and in its original packaging.
All tags, accessories, and manuals are included.

Returns requested after 5 days may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Products damaged due to misuse or improper handling.
Used or opened products (unless received damaged).
Items without original packaging.
Clearance, sale, or promotional items (unless defective).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24** hours** of delivery with:

Your order number
Photos or videos of the product
Photos of the package (if applicable)

We will review your request and arrange a replacement or refund if approved.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

Refunds are processed within 5 business days.
Refunds are issued to your original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be sent via bank transfer, mobile wallet, or another mutually agreed method.

Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges only for:

Defective products
Damaged items
Incorrect items received

Exchanges are subject to product availability.

6. Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
If the return is for any other approved reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

8. Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your card issuer or bank, as processing times may vary.
If you still have not received your refund after several business days, please contact our customer support team.